Privacy notice

YOUR INFORMATION, HANDLED WITH CARE

Last updated: 2026-09-14

This Privacy Notice explains how we handle personal information when you browse this website, ask about a product or contact us about a business opportunity.

1. Who we are and how to contact us

The company identified below operates this website and is responsible for the personal information it collects through it. You can use these contact details for questions about this notice or requests concerning your information.

You can also contact us through our contact page. Please include “Privacy request” in your message so that we can identify the purpose of your enquiry.

2. Information we collect

Information you provide. Our contact and product enquiry forms request your name, email address and message. Your telephone or WhatsApp number and company name are optional. We also record the product or page associated with your enquiry and when you submitted it. If you contact us by email, phone or WhatsApp, we receive the information you choose to share in that conversation.

You do not need to submit an enquiry to browse our products or journal. If you do not provide the required contact details and message, we cannot process the online enquiry. Please do not send passwords, payment card details, identity documents or sensitive personal information through these forms.

Technical information. Providing the website involves processing connection information such as your IP address, browser information, requested pages and access times. Hosting and security systems may record this information to operate the website and investigate faults or abuse. Our enquiry form also uses short-lived security checks to limit repeated or duplicate submissions.

3. Why we use your information

We use enquiry information to respond to your questions, discuss product requirements, prepare requested quotations and continue the business conversation you initiate. We also use relevant records to administer enquiries, maintain website security, investigate problems, comply with applicable legal obligations and handle disputes.

Where applicable data protection law requires a legal basis, this may be taking steps at your request before entering into a contract, fulfilling a contract with you, meeting a legal obligation or pursuing legitimate interests in responding to business enquiries and keeping the website secure, where that basis is available under the applicable law. Where consent is required, we must obtain it; you may withdraw it by contacting us. Withdrawal does not affect processing that was lawful before it was withdrawn.

4. Who can receive your information

Enquiries are stored in our website administration system and are available to authorised personnel handling them. Hosting, technical support and email service providers may process information as needed to operate the website, route enquiries and deliver our replies. The website is hosted with Hostinger; you can read Hostinger’s privacy notice for information about its own data practices.

Relevant information may also be disclosed when required by law, in response to a valid legal request, or where necessary to establish, exercise or defend legal claims. If you choose to contact us through a third-party communication service such as WhatsApp, that service also processes information under its own privacy terms.

5. Cookies and translation services

Website functions can use cookies or similar browser storage for security, authorised login sessions and preferences. You can manage or delete cookies in your browser settings. Blocking cookies may affect functions such as sign-in or remembering a selected language.

Our language selector uses GTranslate. When you use the translation feature, page text and connection information may be processed by GTranslate and Google’s translation services. The language selection can be remembered using a cookie such as googtrans. Please read the GTranslate Privacy Policy and Google Privacy Policy for their respective practices. You can browse the original English pages without selecting a translation.

6. Where information is processed

Information you send us may be accessed and handled where our business operates, as indicated by the company address above. Hosting, email and translation services may also process information in other countries where they operate; privacy laws may differ from those in your country. Where a transfer is subject to specific legal requirements, those requirements apply. Contact us if you need information about the locations and safeguards relevant to your enquiry.

7. How long information is kept

We keep enquiry and correspondence records for as long as needed to handle your request and the resulting business relationship. In deciding whether further retention is necessary, we consider whether discussions are still active, whether a quotation or agreement needs to be documented, and whether applicable legal obligations or a dispute require the records to be retained. Different records may therefore have different retention periods.

You may request deletion using the contact details above. Some records may need to be retained for legal obligations or claims, and copies in backups may remain until the applicable backup cycle replaces them. We will explain any relevant retention requirements when responding to your request.

8. Security

The website uses HTTPS, restricted administrative access and enquiry validation to help protect information. No internet transmission or storage system can be guaranteed completely secure. If you believe information you have sent us has been exposed or misused, please contact us promptly.

9. Your choices and privacy requests

Depending on the law that applies to you, you may have rights to request access to your personal information, correct inaccuracies, request deletion, restrict or object to certain processing, and receive a portable copy of information where that right applies. You may also withdraw consent where processing relies on it, and complain to the relevant data protection authority.

To make a request, use the company contact details above or our contact page and explain what you would like us to do. To protect your information, we may ask for proportionate information to confirm your identity. We will handle your request within the time required by applicable law and explain any lawful limitation. Please avoid sending identity documents unless we specifically request them through an appropriate channel.

10. Changes to this notice

We may update this notice to reflect changes in the website or how information is handled. The date above identifies this version. Where applicable law requires additional notice or consent for a material change, we will provide it.

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